This week would’ve been my 10th anniversary working for a large health care concern as a call center representative. I probably would still be there had it not been for the common corporate practice of weeding out the high wage workers so that lower paid workers can take their place. I’m sure you think this is just sour grapes, people get fired all the time. The point of this post is to rant about the practice of weeding out good workers just because they make high wages.
Back in 2003, I learned there was an opening at a major health care company. I applied to be a security guard and as a lark I applied to be a Customer Service Representative (CSR). I ended up getting the CSR job and 10 years ago this week started my training class.